Once your order is processed, domestic parcels will take 2-6 business days to arrive. Overseas deliveries for shoes and bags can take anywhere from 2-10 days, masks can take up to 30 days. Delivery details will be provided in your shipping confirmation email.

Yes, we ship worldwide. Shipping costs apply and will be added to your order at checkout. Preferred international shipping method is FedEx. We do not control import or clearance costs for overseas orders. This is the responsibility of the customer.

First, if a package is marked "delivered", and cannot be found, we encourage you to check in with nearby neighbors or your local USPS/FedEx/UPS office or hub. Sometimes packages can still be recovered. Due to the rise of package theft, we encourage our customers to purchase Route shipping insurance at checkout. If you are experiencing delivery issues and purchased Route insurance, please file a claim here. If Route shipping insurance is not purchased, we are not liable to replace or reship items.

Our preferred shipper is FedEx for domestic and international shipping.

Due to the nature of our small run production, all products are final sale.

Due to the nature of our small run production, we cannot guarantee that we will have your desired size available. For this reason, we can offer an exchange, but requested size may not be available until the delivery. The shoes run true to size, however if you are concerned about fit, we recommend ordering a half size down for men or women with narrow feet. 

Once your order is placed, it is sent to the factory to be produced. For this reason, we are not able to pull orders for cancellation nor are we able to change/edit shipping addresses.

Masks are made to order and ship within 12 business days.  Once your tracking number has been provided, please allow 48 hours for movement to occur. Delivery details will be provided in your shipping confirmation email.

Yes, we ship worldwide. Shipping costs apply and will be added to your order at checkout. We use both USPS and FedEx for international shipping. We do not control import or clearance costs for overseas orders. This is the responsibility of the customer.

If a cheaper shipping method is chosen, it may be possible to expect some current delays via USPS. Please check with your local postal courier for additional info and updates.

Route insurance is available and recommended - we make this available to protect your purchase. We are not responsible for the product after it leaves our facility.

90% of the mask shipments will be shipped via USPS. Any shipments over 3 lbs will be shipped via FedEx.

Due to the nature of our small run production, all products are final sale.

Due to the nature of our small run production, all products are final sale.