Free shipping (continental U.S. only) is automatically applied to your order when your cart total is a minimum of $159.

Once your order is processed, domestic parcels will take 2-6 business days to arrive. Overseas deliveries for shoes and bags can take anywhere from 2-10 days, masks can take up to 30 days. Delivery details will be provided in your shipping confirmation email.

Yes, we ship worldwide. Shipping costs apply and will be added to your order at checkout. Preferred international shipping method is FedEx. We do not control import or clearance costs for overseas orders. This is the responsibility of the customer.

So iLL is not responsible for, and does not file claims for lost and stolen packages. We strongly encourage all purchases include coverage of Route package protection. In the event that your package is lost we suggest the following: First, if a package is marked "delivered", and cannot be found, we encourage you to check in with nearby neighbors or your local USPS/FedEx/UPS office or hub. Sometimes packages can still be recovered. Due to the rise of package theft, we encourage our customers to purchase Route shipping insurance at checkout. If you are experiencing delivery issues and purchased Route insurance, please file a claim here. If Route shipping insurance is not purchased, we are not liable to replace or reship items.

Our preferred shipper is FedEx for domestic and international shipping.

Due to the nature of our small run production, most products are limited to exchange or store credit. Final Sale items cannot be returned or exchanged.

Due to the nature of our small run production, we cannot guarantee that we will have your desired size available. For this reason, we can offer an exchange, but requested size may not be available until the delivery. To initiate an exchange, or see if your items are eligible, please visit our returns portal here.

Once you have placed your order it is immediately processed and it cannot be cancelled. Only in the instance an item becomes unavailable and cannot be backordered, will your order be cancelled and fully refunded.

Masks are in stock and ready to ship. Once your tracking number has been provided, please allow 48 hours for movement to occur. Delivery details will be provided in your shipping confirmation email.

Yes, we ship worldwide. Shipping costs apply and will be added to your order at checkout. We use both USPS and FedEx for international shipping. We do not control import or clearance costs for overseas orders. This is the responsibility of the customer.

If a cheaper shipping method is chosen, it may be possible to expect some current delays via USPS. Please check with your local postal courier for additional info and updates.

Route insurance is available and recommended - we make this available to protect your purchase. We are not responsible for the product after it leaves our facility.

90% of the mask shipments will be shipped via USPS. Any shipments over 3 lbs will be shipped via FedEx.

Due to the nature of our small run production, all products are final sale.

Due to the nature of our small run production, all products are final sale.