Free shipping (continental U.S. only) is automatically applied to your order when your cart total is a minimum of $99.

Please review cart contents again and make sure you have the correct shipping service selected. If you feel there is an error, please email us here.

Please allow 24-48 hours to process your order. Shipping times depend on the shipping method chosen and on couriers availability. Once processed, domestic parcels take approximately 2-7 business days to arrive. Overseas deliveries for shoes and bags take approximately 2-10 days. Delivery details will be provided in your shipping confirmation email.

Yes, we ship worldwide. Shipping costs apply and will be added to your order at checkout. Preferred international shipping method is FedEx. We do not control import or clearance costs for overseas orders. This is the responsibility of the customer.

In the event your package is lost, we suggest the following: First, if a package is marked "delivered", and cannot be found, we encourage you to check in with nearby neighbors or your local USPS/FedEx/UPS office or hub. Sometimes packages can still be recovered. If you are still unable to locate your package, our team is here to help! Please reach out to wecare@soillholds.com, or submit an inquiry here.

Yes, international orders are billed by the shipping company and paid for by the customer upon arrival. So iLL does not control import or clearance cost for overseas orders. This is the responsibility of the customer.

If any items are refused at customs & sent back, the customer will incur a 30% fee + deduction of shipping cost.

We ship orders through FedEx, UPS, and the US Postal Service. Our preferred shipper is FedEx for domestic and international shipping.

Due to the nature of our small run production, most products are limited to exchange or store credit. Climbing shoes, lifestyle shoes, bags, and t-shirts are eligible for exchange. Final Sale items cannot be returned or exchanged. Please refer to the product page to verify eligibility.

To initiate an exchange, or see if your items are eligible, please visit our returns portal here. If you have any additional questions, please contact us at wecare@soillholds.com, and we will help you out. Please make sure all tags are in tact, and items are in brand new, clean, resellable, condition. Once the item(s) are received, you will be notified by email. We will then issue an order for the new requested size. 

Due to the nature of our small run production, we cannot guarantee that we will have your desired size available. For this reason, we can offer an exchange, but requested size may not be available until a new shipment arrives. To initiate an exchange, or see if your items are eligible, please visit our returns portal here.

Once you have placed your order it is considered in process and cannot be cancelled. Only in the instance an item becomes unavailable and cannot be backordered, will your order be cancelled and fully refunded.

Masks are in stock and ready to ship. Once your tracking number has been provided, please allow 48 hours for movement to occur. Delivery details will be provided in your shipping confirmation email.

Yes, we ship worldwide. Shipping costs apply and will be added to your order at checkout. We use both USPS and FedEx for international shipping. We do not control import or clearance costs for overseas orders. This is the responsibility of the customer.

If a cheaper shipping method is chosen, it may be possible to expect some current delays via USPS. Please check with your local postal courier for additional info and updates.

Most mask shipments will be shipped via USPS. Any shipments over 3 lbs will be shipped via FedEx.

Due to the nature of our small run production, all masks are final sale.

Due to the nature of our small run production, all products are final sale.